FAQ – When do I have to pay?

When you register for a Premium or Teacher subscription, you start with a one-time 30-day subscription trial period during which you may cancel the subscription without costs at any time. During the trial period, you may switch back and forth freely between Premium and Teacher. Without notice, we will debit the annual fee for the subscription you chose last after 30 days. The 12-month term of your subscription only starts once the annual fee has been debited. If you want to upgrade from Premium to Teacher after the debit, the remaining term of your Premium subscription will be credited against the Teacher subscription proportionally to the price difference (3:1). Without notice, your current subscription is automatically extended by a year. No worries, five days prior to the expiry we will remind you per e-mail. You can also try out the subscriptions for schools and companies for free during 30 days. You can learn more on the summary page for schools and companies.

English

  1. FAQ – How much does card2brain cost?
  2. FAQ – In which case do I subscribe to card2brain Premium?
  3. FAQ – In which case do I subscribe to card2brain Teacher?
  4. FAQ – When do I have to pay?
  5. FAQ – In which case do I subscribe to card2brain Educational?
  6. FAQ – In which case do I subscribe to card2brain Enterprise subscription?
  7. FAQ – How much does card2brain for schools and companies cost?
  8. FAQ – What kind of support services are included in a school or company account?
  9. FAQ – Can I try out a school or company account?
  10. FAQ – Do I need a credit card for trying out a school or company account?
  11. FAQ – How is the billing organised with a school or company account?
  12. FAQ – What happens if I cancel a school or company account?
  13. FAQ – Can I reactivate a deactivated school or company account?
  14. FAQ – How can I import flashcards with exact answers?
  15. FAQ – How can I import flashcards with text answers?
  16. FAQ – How can I import flashcards with multiple choice answers?
  17. FAQ – My Chinese characters are not correctly displayed after the import. What can I do?
  18. FAQ – What happens to my private sets of flashcards if I cancel my subscription?
  19. FAQ – What happens if I delete my account?
  20. FAQ – How can I delete my account?
  21. FAQ – Can I cancel my subscription?
  22. FAQ – Do I get a refund for the idle term if I cancel my subscription?
  23. FAQ – How do I study on my smartphone?
  24. FAQ – Can I print my flashcards?
  25. FAQ – What kind of media files can I insert into my flashcards?
  26. FAQ – Can I export my learning contents from card2brain to other programmes (e.g. Excel)?
  27. FAQ – Can I import my learning contents from other programmes (e.g. Excel)?
  28. FAQ – Can several people also create sets of flashcards together?
  29. FAQ – Why is my set of flashcards not displayed in the library?
  30. FAQ – Is it possible to create private sets of flashcards that are not displayed in the library?
  31. FAQ – Are my sets of flashcards open to the public?
  32. FAQ – What is card2brain?
  33. FAQ – What do I have to consider dealing with the copyright law?
  34. FAQ – The voucher code for my subscription is expiring. Can I prolong my subscription?
  35. FAQ – How can I edit the exported data?

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